Tag: Precyse

Wayne, PA and Alpharetta, GA Sept 1, 2011 — Precyse, a leader in health information management (HIM) services and technologies, celebrates its twelfth birthday today. From its early beginnings as a services company in 1999 the company has grown into an innovative organization comprised of people, processes and technology that drive healthcare actions. Focused on health information management, Precyse has more than 1100 colleagues servicing more than 850 customers across the United States.
In Town Hall Meetings this week, President Chris Powell reiterated Precyse’s vision to all colleagues. “The future we see for the community we serve is a world where all meaningful information is available and helps save time, money and lives.” said Powell.
Offices in Alpharetta, GA and Wayne, PA held celebrations to mark the event. In Pennsylvania founder and CEO, Jeff Levitt reminisced with colleagues about the past, and shared his vision for the future of Precyse. “I’m very proud of how far we have come in the last twelve years,” said Levitt. Our recognition by industry leaders, like KLAS and our partnerships with clients are true indicators of the quality of work we do for the community we serve.”
Today Precyse’s offerings include products ranging from an integrated transcription and coding platform with advanced speech recognition, expert workflow technologies and Natural Language Comprehension™ to HIM consulting services. Precyse’s people, processes and technology are sparking innovation and driving healthcare actions that help providers improve revenue cycles, drive efficiencies, and manage clinical data. Click here to watch Precyse’s latest video, released in honor of its 12th anniversary milestone.

Wayne, PA and Alpharetta, GA Jul 12, 2011 — Precyse, a leader in health information management (HIM) services and technologies, has announced that Kristen Saponaro has joined the organization’s executive leadership team as Vice President of Marketing. Saponaro, who has extensive experience in marketing for healthcare and healthcare technology, will be responsible for the overall leadership of both internal and external marketing for Precyse.
Saponaro, most recently, was the principal of Saponaro Communications, LLC, the consulting firm that supported Precyse in its recent rebranding and launch of a new corporate identity. Saponaro Communications served a wide range of clients, including Precyse, Siemens Healthcare, NextGen Healthcare, the Department of Homeland Security and others with marketing, public and government relations, corporate communications, branding and advertising programs.
“It gives me great pleasure to welcome Kristen to our executive leadership team,” said Precyse President Chris Powell. “She did a tremendous job in assisting us with our new corporate identity, rebranding and other key marketing communications initiatives, and her appointment as a member of the Precyse team is just a natural extension of the success of those efforts. Her addition to our Marketing group will allow us to focus on educating the market on our new products, promoting our services and ensuring that our message is on track with our mission and values.”
Before founding Saponaro Communications, Saponaro was Director of Marketing for Executive Health Resources, the leading provider of medical necessity compliance solutions to hospitals nationwide. Before that, she was Corporate Affairs Manager for Siemens Medical Solutions, where she was responsible for communicating the company’s corporate messages to enhance image and identity. Other past positions include Public Relations Manager for brand communications firm Brownstein Group, Director of Educational Outreach for Search for Common Ground and a Senior Account Executive for the Fleishman-Hillard public relations firm. Saponaro has won numerous awards on behalf of her clients and employers, including MM&M Gold Awards, Stevie Awards and Marketer of the Year Award for Siemens Medical Solutions, as well as numerous Philadelphia Public Relations Society of America Pepperpot Awards and SABRE Awards, the world’s largest awards competition for the public relations industry, celebrating PR campaigns that demonstrate the highest levels of creativity, integrity and effectiveness.
Saponaro holds a bachelor of arts degree in political science from St. Joseph’s University and a master’s degree in congressional studies from The Catholic University of America. She is a member of the Public Relations Society of America and was a member of the society’s Philadelphia Chapter Agency Leadership Council from 2004 to 2007.

Wayne, PA and Alpharetta, GA Jun 8, 2011 — Precyse, a leader in health information management (HIM) services and technologies, has announced that Linda Kloss has joined the Precyse Advisory Council (PAC). Kloss, who is widely recognized as a leader in the healthcare information management industry, served as CEO of the 60,000-member American Health Information Management Association (AHIMA) for 15 years, from 1995-2010. After retiring from AHIMA, she founded Kloss Strategic Advisors to offer thought leadership on information management and governance and business strategy facilitation and consulting. With her industry knowledge and strategic insights, Kloss is poised to advise Precyse as it works to simplify its clients’ everyday challenges by providing holistic services and technologies that transform clinical data directly into actionable information.
The Precyse Advisory Council functions as a source of high-level input and advice on the strategic positioning and expansion of Precyse’s service and technology offerings. The PAC also serves as a conduit for new business opportunities because of the extensive experience and networks developed by each of the council members.
“We are thrilled to welcome Linda to our Advisory Council,” said Precyse Board Member Alan Weinstein, who is Chairman of the PAC. “As CEO of AHIMA, she was instrumental in expanding the influence and growth of the organization, and we look forward to the valuable insights and perspectives she will bring to Precyse.”
During her tenure as CEO of AHIMA from 1995 to 2010, Kloss was recognized for expanding the influence of the organization through extensive collaboration and an increased role in setting standards and shaping national and international policy and programs for health information management. She led AHIMA’s co-founding of the Certification Commission for Health IT, strategic initiatives to support health information management practice transformation and the expansion of knowledge and information resources and research services to support change. In 2007, Modern Healthcare named her as one of the top 25 Women in Healthcare and from 2002-2007 to the list of the Top 100 People in Healthcare.
Prior to AHIMA, Kloss served as a founding senior executive for MediQual Systems, Inc., a technology company that pioneered severity adjustment of clinical data for quality improvement, and she led consulting and education services on quality measurement for InterQual, Inc. Kloss has served on a number of boards of directors and public and private advisory boards. She holds a master’s degree in organization development with a concentration on non-profit change leadership and has a bachelor’s degree in health information management. She is a Certified Association Executive (CAE) by the American Society of Association Executives, is certified by AHIMA as a Registered Health Information Administrator (RHIA) and has earned fellowship status from AHIMA.

Wayne, PA and Alpharetta, GA May 25, 2011 — Geisinger Health System, widely recognized for its implementation of innovative care models, is among the first healthcare organizations in the nation to deploy advanced technology that combines a Computer-Assisted Coding application with Natural Language Comprehension™ (NLC) in order to improve clinical documentation and coding accuracy. Just six months after announcing its partnership with Precyse, a leader in health information management (HIM) services and technologies, Geisinger has announced that it is already achieving positive results with precyseCode™, the industry’s first computer-assisted and NLC-driven intelligent workflow solution. This powerful combination provides a single, comprehensive platform to optimize coding processes, accelerate revenue cycles, and support healthcare organizations as they navigate compliance challenges, Clinical Documentation Improvement (CDI) initiatives, migrate to ICD-10, and meet health reform and Meaningful Use initiatives head on.
The Power of Natural Language Comprehension Outpaces Coding-Only Solutions
Driven by state-of-the-art technologies that process and understand human voice, converting it to structured and tagged text and transforming it into actionable information, precyseCode features Computer-Assisted Coding that uses NLC to create a patient.s clinical story, allowing for the assignment of appropriate, compliant ICD-9 and ICD-10 diagnosis codes, procedure codes and SNOMED (Systemized Nomenclature of Medicine) clinical terminology. NLC is achieved through the unique combination of M*Modal’s contextual understanding technology with Precyse’s collaborative technology platform and extensive coding and clinical documentation expertise. The NLC capability reads both structured and unstructured data and reorganizes it into better, more understandable information that supports powerful capture and interpretation of clinical findings. This episode-specific patient narrative is then electronically tagged to be easily searched, mined and analyzed. Since precyseCode already includes SNOMED and ICD-10 codes, it allows coders to begin learning ICD-10 immediately, offsetting any anticipated declines in productivity and assuring a smooth transition in October 2013.
PrecyseCode at Geisinger: One System to Optimize Coding Processes, Improve Workflow & Accelerate ICD-10 Transition
At Geisinger, precyseCode is being implemented to bridge the electronic health record (EHR), dictation, transcription, coding and clinical documentation improvement (CDI) processes by capturing, editing, coding, and directing physician dictation into Geisinger’s EHR software platform. Geisinger physicians will be able to dictate directly into the EHR with minimal impact to their current workflow patterns. Clinical information is electronically tagged to be easily searched, mined and analyzed by healthcare team members responsible for driving hospital care and outcomes. Geisinger and Precyse aim to see this collaborative technology replicated across the country.
“We made the decision to partner with Precyse because we shared in their vision about how Natural Language Comprehension could be applied to CAC technology to significantly accelerate the revenue cycle,” said Barbara Tapscott, Vice President Revenue Cycle, Geisinger Health System. “Though we are still early on in our implementation of precyseCode, the results we are achieving thus far are already validating our combined vision. I have no doubt that the improvement will continue and that we will be well prepared for ICD-10 and other challenges on the horizon.”
“What we are achieving at Geisinger Health System with precyseCode is truly unique,” said Ken Lacy, President and General Manager of Precyse Advanced Technologies, the R&D division of Precyse. “There are a multitude of coding-only solutions in the market right now, but what makes precyseCode different is that it is the only platform available that goes beyond coding to unify and optimize the entire clinical documentation workflow process. By integrating NLC, precyseCode provides a distinct advantage in coding quality and productivity, taking into account workflow preferences to help people do their work faster and more accurately. We’ve already seen 20% increases in coder productivity with precyseCode, and we expect that figure to climb as high as 50% as the system learns from its earlier coding assignments.”

Wayne, PA and Alpharetta, GA May 10, 2011 — Precyse, a leader in health information management (HIM) services and technologies, announces the appointment of industry veteran Chris Powell as its new President. The newly created position marks a next step in the company’s evolution, as it unveils a new corporate identity and launches a revolutionary Natural Language Comprehension™ (NLC) computer-assisted collaborative workflow platform, precyseCode™, the most advanced health information management platform available today.
View Mr. Powell’s video address on the healthcare environment today and the critical role Precyse plays in simplifying clients’ everyday challenges, maximizing their current IT investments and enhancing their information flow.
Mr. Powell will be responsible for the overall day-to-day operational performance and leadership of Precyse, including implementing strategic operational plans to advance the company’s mission and objectives. He will be responsible for operations, service delivery, sales, marketing, finance and information technology and will be a member of the organization’s Executive Council, along with the Chief Operating Officer, Chief Financial Officer and the President of the Precyse Advanced Technologies division. Reporting to Precyse Chairman, Chief Executive Officer and founder Jeffrey Levitt, Mr. Powell will join efforts with the Executive Council in evolving the company along the path to a sophisticated technology-enhanced services model, including focus on product development and enhancements, engagement in merger and acquisition and channel partnership opportunities.
“The timing of this important appointment could not be better,” said Levitt. “The healthcare industry is facing tremendous change, and along with that change are some significant challenges. Precyse is dedicated to continually evolving in order to help our clients meet those challenges head on. The evolution in our new corporate identity and our new technological solution, precyseCode, both reflect the innovation with which we are approaching the management of healthcare information. It is fitting that we appoint someone who has the skills and experience to guide us through this crucial time in our history, Chris Powell is the ideal choice. He brings extensive general management and healthcare IT experience to this role, and also the leadership and management skills required for a cross-functional team such as ours. Throughout his career, he has consistently excelled, meeting or exceeding both professional and company goals. I am very pleased that Chris will be joining us at such an exciting time.”
Prior to joining Precyse, Mr. Powell served as Vice President and General Manager of GE Healthcare Americas Commercial Healthcare IT business including the US, Canada, Central and South America, where he was responsible for the operation and execution of the firm’s commercial business plan, resulting in generating over $1 billion in revenue. He also managed a complex organizational matrix where he was focused on driving a connected employee culture using a multidimensional and innovative communication strategy. Prior to GE, Mr. Powell worked at IDX Systems Corporation, which was then acquired by GE Healthcare in 2006. During his 14-year tenure with IDX, he held a variety of roles, including Senior Vice President of Sales and Marketing, Vice President of Sales and Director of Sales. Prior to IDX, he started his career as a Sales Representative at IBM Corporation, where he worked for five years and was responsible for generating new business for its healthcare division. He also was a member of IBM’s 100% Club and Commanders Club. Mr. Powell and his family will relocate from Vermont to Georgia, and he will work out of the Precyse office in Alpharetta.

Wayne, PA and Alpharetta, GA May 03, 2011 — Precyse, a leader in health information management (HIM) services and technologies, announces the general availability of precyseCode™, the most advanced and comprehensive health information management platform available today. PrecyseCode is driven by state-of-the-art technologies that understand and process human voice, converting it to text and transforming it to information. Now commercially available, the precyseCode software features Computer-Assisted Coding that uses unique Natural Language Comprehension™ (NLC) to create a patient’s clinical story, allowing for the assignment of appropriate, compliant ICD-9 and ICD-10 diagnosis codes, procedure codes and SNOMED clinical terminology.
NLC is achieved through the unique combination of M*Modal’s contextual understanding technology with Precyse’s collaborative technology platform and extensive coding and clinical documentation expertise. PrecyseCode is the industry’s first computer-assisted and NLC-driven intelligent workflow solution. This powerful combination provides a single, comprehensive platform to optimize coding processes, accelerate revenue cycles, and support healthcare organizations as they navigate through compliance challenges, Clinical Documentation Improvement (CDI) initiatives, migrate to ICD-10, and meet health reform and Meaningful Use initiatives head on.
“While accurate and efficient coding may be at the heart of the overwhelming challenges facing healthcare providers today, automated systems that merely provide ‘coding-only’ solutions will not suffice,” said Ken Lacy, President and General Manager of Precyse Advanced Technologies, the R&D division of Precyse. “precyseCode represents an automated coding solution that goes beyond coding to unify and optimize the entire workflow process, from physicians to coders to clinical staff and to management. We’ve already seen 20% increases in coder productivity with precyseCode, and we expect that figure to climb as high as 50% as the system ‘learns’ from its earlier coding assignments.”
Lacy added, “Rather than reengineering existing automated systems to adapt to the changing healthcare environment, our goal was to develop a ‘from the ground up’ solution that would meet all of the current and future needs of healthcare providers. We carefully analyzed all of the various user needs and built solutions for them into precyseCode. We are extremely pleased with the result, and believe that it is the type of single solution that providers will need to be successful in the future.”
A key feature of precyseCode is its NLC capability, which reads both structured and unstructured data and reorganizes it into better, more understandable information that supports powerful capture and interpretation of clinical findings. This episode-specific patient narrative is then electronically tagged to be easily searched, mined and analyzed. Combined with NLC, real-time dashboards provide a unified view for everyone involved in the documentation workflow process. And since precyseCode already includes SNOMED (Systemized Nomenclature of Medicine) and ICD-10 codes, it allows coders to begin learning ICD-10 immediately, offsetting any anticipated declines in productivity and assuring a smooth transition in October 2013.
Lacy also noted that precyseCode offers healthcare providers a means of reducing costs and finding new sources of revenue. “The product has been proven to minimize coding backlogs, facility DNFB levels, RAC exposure and denied claims and to accelerate revenue cycles,” he said. “By allowing and processing physician queries directly in the system, it allows clinical documentation that more accurately describes the level of care provided. And by making coders more productive, it reduces the need for outside contract staffing resources to accommodate overflow.”
PrecyseCode is already achieving noteworthy results in various healthcare organizations around the nation. For example, Precyse and M*Modal have partnered with Geisinger Health System to put precyseCode’s ICD-10-ready automated clinical documentation and NLC coding software to work. At Geisinger, the software will bridge medical dictation, transcription, coding and clinical documentation improvement (CDI) processes by capturing physician dictation, editing it, coding it and directing it into electronic health record (EHR) software platform. Based in Danville, Pa., Geisinger Health System is widely recognized for its implementation of innovative care models and deployment of state of the art technologies. Using precyseCode, Geisinger physicians can dictate directly into the EHR with minimal impact to their workflow patterns. Clinical information is electronically tagged to be easily searched, mined and analyzed by healthcare team members responsible for driving hospital care and outcomes. Geisinger and Precyse aim to see this collaborative technology replicated across the country.
“Our main goals are to optimize the coding process, improve workflow and accelerate ICD-10 transition,” said Joan Topper, Vice President, IT Optimization, Geisinger Health System. “The management and coding teams at Geisinger are already seeing early improvements in both productivity and workflow, and I’m confident that this trend will continue as we go forward. We are all very excited to use one system that meets all of our facility and professional coding needs.”
The Baptist Health System (BHS) in Birmingham, Ala., also uses precyseCode to resolve a variety of challenges in its centralized coding department that supports four acute care hospital operations. According to Chloe Phillips, Corporate Director of HIM, BHS, “precyseCode technologies have simplified processes and streamlined our workflow. It has been instrumental in increasing productivity, accuracy and quality, while accelerating our revenue cycle and significantly reducing costs.”

Wayne, PA and Alpharetta, GA May 02, 2011 — Precyse, a leader in health information management (HIM) services and technologies, has introduced a new corporate brand identity featuring a new logo, a new company name and a new URL (precyse.com). The new corporate identity is designed to more accurately reflect the breakthrough technologies and comprehensive and holistic blend of services that are sparking true innovations in the flow of health information throughout the hospital environment, significantly improving the flow of revenue, work and patient data.
“Our goal is to provide hospitals and healthcare systems with the most comprehensive, integrated and cost-effective solutions to their information management processes in the most simplified manner possible,” said Jeffrey Levitt, Chairman, Chief Executive Officer and Founder of Precyse. “Our mission is particularly critical in the current healthcare environment, which is faced with constant challenges and changes, including the ICD-10 transition, pay-for.performance programs, Meaningful Use and other healthcare reform initiatives. We wanted our corporate identity to clearly capture both the power and simplicity of our solutions, and I believe that it does just that.”
Levitt said that the company’s new brand identity system was designed to communicate four principles on which Precyse is built: expertise, innovation, simplicity and precision. The first step in the rebranding initiative was to remove the word “Solutions” from the company name. “‘Precyse’ is simpler, and it’s how our customers refer to us, so we’ve embraced that,” said Levitt. The company’s website address has changed as well from precysesolutions.com to precyse.com to reflect the simplified name. The new company logo also reflects a fresh and simpler look, with the company logotype carefully crafted in lowercase letters and highlighting the unique spelling of “Precyse” with a “y” and the precision that the company embraces. The corporate colors, which have been changed from shades of blue to orange and deep red, convey the dynamics of expertise, innovation and precision.
The introduction of the new corporate identity comes as Precyse launches precyseCode™, the most advanced and comprehensive health information management platform available today. PrecyseCode is driven by state-of-the-art technologies that understand and process human voice, converting it to text and transforming it into information. PrecyseCode features Computer-Assisted Coding that uses unique Natural Language Comprehension™ (NLC) to create a patient’s clinical story, allowing for the assignment of appropriate, compliant ICD-9 and ICD-10 diagnosis codes, procedure codes and SNOMED clinical terminology.
“Rather than reengineering existing automated systems to adapt to the changing healthcare environment, our goal was to begin from the ground up to develop a solution that would meet all of the current and future needs of healthcare providers,” said Ken Lacy, President and General Manager of the Precyse Advanced Technologies division. “We carefully analyzed all of these needs and built solutions for them into precyseCode. The simplicity of our new corporate identity now goes hand in hand with the simplicity of our flagship product.”

Wayne, PA Feb 21, 2011 — Precyse Solutions, a leader in health information management (HIM) services and technologies, will showcase PrecyseCode™, the most advanced health information management platform available today, at the Healthcare Information Management Systems Society (HIMSS) Annual Conference & Exhibition February 20 – 24, 2011, in Orlando, Fla. (Booth #1637). The PrecyseCode software platform features a natural language processing-enabled (NLP) coding engine driven by state‐of‐the­‐art technology that processes and understands human voice, converting it to text and transforming it to information. The NLP coding software is provided by M*Modal, a pioneer of advanced speech understanding technologies, natural language
processing (NLP), and on­‐demand conversational documentation solutions for healthcare professionals. The PrecyseCode kiosk will be part of the M*Modal booth at the HIMSS conference.
“PrecyseCode allows providers to break through the barriers of antiquated processes that up until now have hampered efficiency and productivity,” said President and General Manager, Ken Lacy, Precyse Advanced Technologies. “PrecyseCode represents a big step in our customers’ efforts toward redesigning revenue cycle workflow, enhancing coding efficiency, and enabling fast and efficient responsiveness to physician queries. This single solution provides a snapshot of all necessary management, resource, and reporting tools for mission-­critical health information management processes on one platform, easily monitored and managed through an easy-to­‐follow dashboard.”
Precyse Solutions and M*Modal recently partnered with Geisinger Health System to put Precyse Code’s ICD-­10-­ ready automated clinical documentation and NLP coding software to work to bridge electronic health record (EHR), dictation, transcription, coding and clinical documentation improvement (CDI) processes by capturing physician dictation, editing it, coding it and directing it into an EHR software platform. Based in Danville, Pa., Geisinger Health System is widely recognized for its implementation of innovative care models. Using the Precyse software platform, Geisinger physicians will be able to dictate directly into the EHR with minimal impact to their current workflow patterns. Clinical information will be electronically tagged to be easily searched, mined and analyzed by healthcare team members responsible for driving hospital care and outcomes. The partners aim to see this collaborative technology replicated across the country.
“At Geisinger, we are confident that PrecyseCode will help us to optimize the coding process, improve workflow and accelerate ICD‐10 transition,” noted Joan Topper, Vice President, IT Optimization, Geisinger Health System.

Danville and Wayne, PA Jan 11, 2011 – Danville and Wayne, Pa., January 11, 2011—Precyse Solutions, a leader in health information management (HIM) services and technologies, M*Modal, a pioneer of advanced speech understanding technologies, natural language processing (NLP), and provider of on-­‐demand conversational documentation, and Geisinger Health System, widely recognized for its implementation of innovative care models, today announced a first-­‐of-­‐its-­‐kind partnership to improve clinical documentation and coding accuracy.
Precyse’s automated, clinical documentation and natural language processing-­‐enabled (NLP) coding software features a robust, ICD-­‐10-­‐ready, NLP-­‐assisted coding engine driven by state-­‐of-­‐the-­‐art NLP technology from M*Modal, that processes and understands human voice converting it to text and transforming it to information. This NLP-­‐enabled, automated coding technology bridges Geisinger’s electronic health record (EHR), dictation, transcription, coding and clinical documentation improvement (CDI) processes by capturing physician dictation, editing it, coding it and directing it into Geisinger’s EHR software platform.
Geisinger physicians will be able to dictate directly into the EHR with minimal impact to their current workflow patterns. Clinical information is electronically tagged to be easily searched, mined and analyzed by healthcare team members responsible for driving hospital care and outcomes. This solution will also accelerate an organization’s attainment of HITECH Meaningful Use.
The Precyse, M*Modal and Geisinger partnership will redesign revenue cycle workflow and will enhance coding efficiency while enabling fast and efficient responsiveness to physician queries. The partners aim to see this collaborative technology replicated across the country.
This single solution provides a snap shot of all necessary management, resource, and reporting tools for mission-­‐ critical health information management processes on one platform, easily monitored and managed through an easy-­‐to-­‐follow dashboard.
“Geisinger is eager to work with Precyse Solutions and M*Modal to innovate an enterprise-­‐wide solution to physician documentation in the EHR, creating vast opportunities for improvement across the documentation continuum,” noted Joan Topper, Vice President, IT Optimization, Geisinger Health System.
“Precyse is committed to finding newer and better ways to capture and format the clinical narrative to maintain health data integrity, drive EHR adoption and enable Meaningful Use compliance for our clients.” said Jeffrey Levitt, CEO and Founder, Precyse Solutions. “The reality today is that EHR implementation, adoption, and attaining Meaningful Use are major challenges for healthcare facilities and clinicians. Together with M*Modal, Precyse accepts physician affinity for dictation and transcription while meeting the facility’s objectives for improved healthcare delivery and superior information management. We are confident that this transformative partnership with Geisinger will surely generate extraordinary results.”
About Geisinger Health System
Geisinger is a an integrated health services organization widely recognized for its innovative use of the electronic health record, and the development and implementation of innovative care models including advanced medical home and ProvenCare® (“warranty”) program. The system serves more than 2.6 million residents throughout 42 counties in central and northeastern Pennsylvania. For more information, visit www.geisinger.org.

Danville and Wayne, PA Dec 16, 2010 — Precyse Solutions, LLC, a health care technology-‐enabled services company, today announced that it has been named one of the two top medical transcription service organizations (MTSOs) in the 2010 KLAS “Transcription Services: Competition, Technology, Consolidation” report. Precyse received the second highest overall performance ranking, with its score less than a half point behind the first‐place vendor. Moreover, Precyse’s 2010 score of 91.7 exceeded the 2009 score of last year’s top vendor and improved upon Precyse’s 90.4 score in 2009. Precyse provides hospitals and physicians with the most advanced dictation­‐transcription software platform, deploying sophisticated automated speech understanding and natural language processing technologies along with its extensive transcription services organization.
Key findings of the 2010 KLAS report include:
• Precyse received an overall score of 91.7 out of 100.
• Precyse received the highest score in Report Quality, a key differentiator in client satisfaction.
• On a scale of 1 – 9, Precyse was the highest-­scoring vendor in the categories of Money’s Worth (8.5) and Real Problem Resolution (8.5) and was tied for the highest score for Quality of Service Staff (8.3). In addition, Precyse was the only vendor to be rated above average in three of the four service categories.
• 100% of surveyed Precyse clients said Precyse keeps its promises and that they would continue to do business with Precyse.
• Precyse demonstrated its ability to meet client expectations for both domestic and international transcription, and had the highest domestic transcription score.
• Precyse received 100% positive comments from clients in the area of Project Results.
• KLAS named Precyse one of only a few vendors who have made a serious investment in Administrative Tools, another key differentiator.
• Precyse was named one of only a few vendors offering an end­‐to‐end solution for service, technology and scalability.
Graham Triggs, KLAS director of financial and services research and author of the MTSO report said, “Today, most vendors’ performance scores are at their highest ever. Even so, the market is in transition. Vendors are clearly moving towards taking ownership of more of the entire transcription, technology, and service relationship with providers.”
KLAS is an independent‐research company that conducts surveys of healthcare executives and
professionals within the hospital and physician client base of each MTSO. The resulting performancerankings reflect the aggregated opinions of customers, comparing MTSO performance against participant objectives and expectations.
“It is gratifying that our clients have noticed and appreciated the qualities that set us apart in the industry,” says Sharon Fremer, Precyse’s Vice President of Transcription Solutions.“We’re particularly pleased that 100 percent of our surveyed clients said Precyse keeps its promises and they would continue to do business with us. We attribute our high KLAS ranking to a combination of our experienced, dedicated and well-­trained staff, our proven, trusted technologies and the active participation of our loyal clients in the KLAS survey, who are always helping us improve.”
CEO and Founder of Precyse Jeffrey Levitt adds, “The results of the KLAS report clearly indicate that Precyse continues to dominate the top of the pack of transcription service providers. But dictation and transcription is only the starting point for our enterprise clinical documentation software platform. By successfully capturing, digitizing and tagging our clinical data and importing this data into an electronic medical record as structured and tagged text, we are confident that we will add great value to our clients through our automated coding, clinical documentation improvement and clinical decision support tools and services. We are committed to capitalizing on our innovative technologies, excellent performance and extraordinary customer service to remain a leader not only in transcription services, but in all of our business lines.”