Tag: Quantum

Columbus, OH Apr 2, 2015 – Quantum Health, the leader in care coordination and consumer navigation, announced today that it has achieved a major business milestone, making 5,497,028 connections, helping 779,470 consumers and providers more effectively navigate the complex healthcare system. Through this high level of engagement, the company delivers a 5% to 8% reduction in healthcare costs for its self-insured employer clients, which have entrusted over $6 billion in health plan spend with Quantum Health. The company is a disruptive force in the healthcare industry, whose groundbreaking consumer-focused research led to the creation of the care coordination and consumer navigation segment, a sector that is rapidly growing in response to the rise in healthcare consumerism.
“Reaching this major milestone is a testament to the trust our clients and their members have placed in Quantum Health, and to the financial savings, increased engagement and greater employee satisfaction that we deliver,” said Kara Trott, founder and Chief Executive Officer of Quantum Health. “Our clients have found there are many advantages to having employees engaged in their own healthcare journeys. Our clients realize lower spending trend, a more maximized health plan and that their employees have a much better customer experience.”
Quantum Health was the first to define and use consumer behavior process mapping in healthcare by tracking 3,200 patients and 290 providers for two years. From this research, the company built a best-in-class model for care coordination and consumer navigation based on how people experience their healthcare journey, what they need and how best to connect with them.
Over the past 16 years, the company has earned recognition for its ability to deliver dramatic and sustainable results for large self-insured employers. Quantum Health clients experience nearly flat year one healthcare spend and a reduction in trend by year three, a reduction in health benefits related workload, allowing for a great focus on HR strategy, and 92% member satisfaction by providing true patient support and advocacy to employees.

Columbus, OH Feb 27, 2015 – Quantum Health Chief Executive Officer Kara Trott will team up with Mike Chilen, Global Director of Compensation and Benefits for Weatherford International, to present at the Conference Board’s 15th Annual Employee Health Care Conference, which will be held March 12-13, 2015 at the New York Marriott Marquis in New York City.
Trott and Chilen will present “Engagement Strategies That Work: Perspectives from a Fortune 500 Employer and a Consumer Behavior Expert.” Deb Gold, Senior Vice President of Market Strategy at Quantum Health will also present. By adding Quantum Health to their benefits program, Weatherford has seen a ten-fold increase in member engagement rates. The Conference Board presentation will focus on Quantum Health’s consumer behavior process mapping research and effective engagement strategies.

Quantum Health honored with ‘Trailblazer’ Award
Columbus, OH Feb 6, 2015 – Quantum Health Chief Executive Officer Kara Trott was named today as the 2015 Healthcare Executive of the Year by Columbus CEO, an award that recognizes one individual within the community for their positive impact on a healthcare organization and those it serves through sustained, outstanding leadership efforts.
Quantum Health as an organization was also awarded the Healthcare Trailblazer award, an award recognizing an organization, company or individual for innovative or entrepreneurial healthcare initiatives that improve the practice of medicine or delivery of care to patients.
“These awards truly belong to the entire Quantum Health team—a group of people who make a daily difference in our members’ lives and have been transforming the healthcare journey for over fifteen years,” said Trott. “It’s great to see Quantum Health in the company of so many other accomplished honorees who are making a true impact in the healthcare community regionally and nationally.”
Founded by Trott after two years of intensive consumer research, Quantum Health was the first to define and use consumer behavior process mapping in healthcare. The company built a best-in-class model for care coordination and navigation based on how people experience their healthcare journey, what they need and how best to connect with them. As part of a company’s healthcare benefits plan, Quantum Health offers a single point-of- contact connecting employees to a multidisciplinary team that uses Real-Time InterceptTM to proactively address their needs and concerns throughout their healthcare journey.

Columbus, OH Jan 21, 2015 – Quantum Health, Inc. today announced that it appointed Clanton Lynch to the role of vice president of sales for the southwest region. Lynch, who brings more than 20 years of experience in healthcare and health tech sales to Quantum Health, will lead all sales efforts and new revenue pursuits in the southwestern United States.
“Clanton’s experience in healthcare and health tech sales is a great win for Quantum Health,” said James Stark, executive vice president of sales, Quantum Health. “He has a deep knowledge of the region and is well-positioned to introduce our solutions to a broader audience in the southwest. Clanton’s focus will be new revenue growth, consultative selling and interfacing with employee benefit consultants and employers’ health benefit decision-makers.”
“Over 20 years ago, when we were developing Disease and Total Population Management solutions, we thought we had solved the confusing and fragmented healthcare journey for the patient. In hindsight, hundreds of new niche healthcare companies were born into the industry forcing increased ‘uncoordinated patient care,’ driving up wasteful spending with additional layers of delivery fragmentation,” said Lynch. “I believe Quantum’s member-centric model will revolutionize patients into healthier, happier consumers of healthcare for self-funded employers in the southwest. All while significantly driving down historical claims cost. I am proud to be a part of this movement and outstanding organization.”
Prior to joining Quantum Health, Lynch served as vice president and general manager of Arise Virtual Solutions, Inc., where he was responsible for the healthcare portfolio, managing P&L, and new business development. Lynch also served in executive vice president roles at both Burgess, LLC., and Cognizant Technology Solutions, managing business development growth. Prior to Cognizant, Lynch was vice president of the payer market for OptumHealth. Lynch also worked for 12 years at Matria Healthcare where he held the role of senior vice president, and was responsible for all national health plan sales.
Lynch earned his B.B.A. in Business Administration and Management Operations from Stephen F. Austin State University, serves as a board member for HTA and resides with his family in Texas.

Columbus, OH Oct 15, 2014 – The Oswald Companies and Smart Business have named Kara Trott, founder and chief executive officer of Quantum Health, a recipient of the 2014 Smart 50 Award – an award recognizing the 50 top executives of the smartest companies in central Ohio. The award was presented at an event in Columbus on October 14.
Throughout her career, Trott has had success designing and executing research-based consumer intercept strategies for major consumer brands like Citibank, Ford, Wal-Mart and Coca-Cola. She brought this same expertise to healthcare in the late 1990s.
In 1999, Trott founded Quantum Health – the first company in the healthcare industry to apply consumer behavior mapping strategies. Using proprietary research, Quantum Health established a best-in-class model for consumer care coordination and navigation based on how people experience their healthcare journey, what they need and how best to connect with them.
As part of a self-funded company’s healthcare benefits plan, Quantum Health offers a single-point-of-contact connecting employees to a multidisciplinary team using Real-Time Intercept™ to proactively address their needs and concerns throughout their healthcare journey. Quantum Health has had average membership growth of 40% in the last four years, with 53% of clients lowering their healthcare costs in Year 1 over the prior year, and an overall membership satisfaction rate of 94%.
“I’m honored to be among the Smart 50 this year,” Trott said. “This is an exciting time for Quantum Health, and it’s wonderful to have our team and business model recognized in this way.”

Columbus, OH Oct 7, 2014 – Quantum Health, the leading consumer care coordination and navigation company, today announced that it has appointed Shannon Skaggs to the role of Chief Operating Officer, effective immediately. Skaggs, who brings a decade of experience in the unique care coordination and navigation space, will manage the operational strategy and the refinement of the Quantum Health model.
“Shannon is a seasoned expert in the healthcare innovation and product development space, and that expertise has made him a valuable asset to Quantum Health for the past decade,” said Kara Trott, founder and chief executive officer, Quantum Health. “Shannon’s appointment is a direct reflection of our growth and our focus on the future. We’re very excited to have him in this new role.”
Skaggs will be responsible for overseeing the day-to-day operations of all care coordination programs, as well as managing all of the organization’s information technology and marketing communications efforts. In his new role he will also refine the operational strategy and implement new programmatic strategic initiatives.
Over the past several years, Skaggs has served as the vice president of product development, providing oversight and critical expertise to the organization as it engaged in a rapid growth period. Prior to his time in that role, Skaggs served in a number of other leadership roles within the organization, including time as the director of account services and the vice president of the client development group. Shannon’s background prior to joining Quantum Health was in information technology and user design.

Columbus, OH Oct 7, 2014 – Quantum Health, the leading consumer care coordination and navigation company, today announced that it has appointed Shannon Skaggs to the role of Chief Operating Officer, effective immediately. Skaggs, who brings a decade of experience in the unique care coordination and navigation space, will manage the operational strategy and the refinement of the Quantum Health model.
“Shannon is a seasoned expert in the healthcare innovation and product development space, and that expertise has made him a valuable asset to Quantum Health for the past decade,” said Kara Trott, founder and chief executive officer, Quantum Health. “Shannon’s appointment is a direct reflection of our growth and our focus on the future. We’re very excited to have him in this new role.”
Skaggs will be responsible for overseeing the day-to-day operations of all care coordination programs, as well as managing all of the organization’s information technology and marketing communications efforts. In his new role he will also refine the operational strategy and implement new programmatic strategic initiatives.
Over the past several years, Skaggs has served as the vice president of product development, providing oversight and critical expertise to the organization as it engaged in a rapid growth period. Prior to his time in that role, Skaggs served in a number of other leadership roles within the organization, including time as the director of account services and the vice president of the client development group. Shannon’s background prior to joining Quantum Health was in information technology and user design.

Columbus, OH Sep 23, 2014 – Quantum Health, the leading consumer care coordination and navigation company, was once again recognized by Inc. magazine on the prestigious Inc. 5000 list, an annual ranking of the 5,000 fastest-growing privately held companies. Ranked 1,902 on the list, this is the sixth consecutive year Quantum Health has made the Inc. 5000 and the seventh time since 2007.
“We’re extremely proud of this recognition, which underscores what we know to be true in healthcare,” said Kara Trott, founder and chief executive officer, Quantum Health. “Companies and their employees want to lower their healthcare costs, but they also expect a positive healthcare experience. We’re pleased to be able to give them both.”
Quantum Health grew by 216% between 2010 and 2013, the timeframe used by Inc. for its annual ranking.
Quantum Health was the first to define and use consumer behavior process mapping in healthcare by tracking 3,200 patients and 290 providers for two years. From this research, the company built a best-in-class model for care coordination and navigation based on how people experience their healthcare journey, what they need and how best to connect with them.
As part of a company’s healthcare benefits plan, Quantum Health offers a single point-of-contact connecting employees to a multidisciplinary team that uses Real-Time Intercept™ to proactively address their needs and concerns throughout their healthcare journey. The company’s average call with members or providers is six to seven minutes, and 35% of these calls are outbound. For these and many other reasons, Quantum Health has a 94% member satisfaction rating.
To qualify for the Inc. 500|5000, companies must have generated revenues of at least $100,000 in 2010 and at least $2 million in 2013. They must also be for-profit, independent and privately owned companies based in the United States. To view the ranking, visit http://www.inc.com/inc5000/list/2014.

Columbus, OH Apr 29, 2014 – The Women Presidents’ Organization (WPO) released their seventh annual ranking of the 50 Fastest Growing Women Owned/Led companies in North America and Quantum Health maintained a 26th place ranking for 2014. This marks the third year in a row that the company made the prestigious list.
Founded in Columbus in 1999 with fewer than ten employees, Quantum Health, an award-winning consumer navigation and care coordination company, has grown at a remarkable rate. According to Kara Trott, Quantum Health founder and CEO, company revenue doubled from 2009 to 2011, and increased 30 percent from 2011-2012. The company now employs more than 350 professionals who serve close to 400,000 plan participants at nearly 80 organizations in various industries across the country.
“Our team is very excited to be listed among so many accomplished and talented women entrepreneurs,” said Kara J. Trott, chief executive officer and founder. “To be listed in WPO’s Top 50 for the third straight year demonstrates how Quantum Health continues to break the standard business mold with a simple, powerful and innovative new model for healthcare coordination. It is wonderful to be recognized for our continuous efforts and growth.”
All submitted companies to WPO were ranked according to a sales growth formula that combines percentage and absolute growth. From this list, the 50 Fastest were selected. To be qualified for the ranking, businesses are required to be privately held, woman owned/led companies around the world and must have reached annual revenue of at least $500,000 by year-end 2008.
More about the 2014 WPO Top 50:
– The average revenue grew from $32.6 million in 2009 to $98.8 million in 2013
– Founded the business: 90 percent
– Average age: 48
– Average number of projected 2014 employees: 657
“The companies that made it onto our list this year reflect the continued resourcefulness of women-led businesses,” said Marsha Firestone, Ph.D., president and founder of WPO. “We saw production soaring, with an average revenue growth of 203% from 2009 to 2013. Not only is the financial growth of these companies impressive, it shows that women entrepreneurs are making inroads in non-traditional businesses.”
For a full list of the WPO’s 2014 Top 50 Fastest-Growing Women-Owned/Led Companies, visit: http://www.womenpresidentsorg.com/www.womenpresidentsorg.com/50fastest

Columbus, OH Apr 23, 2014 – Quantum Health is pleased to announce its inclusion in Inc. magazine’s Build 100 list, a list of 100 organizations that have demonstrated continual success and growth over the past six years despite the challenging economic climate. Rapid and continued growth during a recession is a difficult accomplishment, and one that Quantum Health is proud to have achieved as one of only two companies listed from the state of Ohio.
Founded in Columbus in 1999 with fewer than 10 employees, Quantum Health, an award-winning consumer navigation and care coordination company, has grown at a remarkable rate. According to Kara Trott, Quantum Health founder and CEO, the company now employs more than 350 professionals who serve close to 400,000 plan participants at nearly 80 organizations in various industries across the country.
“The opportunity we saw within the healthcare space was to create a guided path for people who are in the midst of what can be a very scary and overwhelming healthcare journey, one they didn’t choose to embark on,” said Trott. “We created a benefits delivery approach that improves health outcomes, increases consumer satisfaction and at the same time lowers costs for employers and employees.”
Inc. determined the Build 100 list by collecting data on more than 100,000 U.S. mid-market companies (those with 85 to 999 employees). Researchers looked at how many companies added employees every year from 2007 to 2012. According to Inc., remarkably, fewer than 1.5 percent of the companies met that standard. The Build 100 study found that many leaders credited growth in part to their company’s organizational culture, including factors such as how well employees work together, how they interact with customers, and how they collaborate on problem-solving. According to Trott, she purposely created a culture at Quantum Health that extends from inside its walls out to its customers.
“We’ve cultivated a workplace that brings together smart people with big hearts and gives them the freedom, resources and encouragement they need to help our clients. It works. And we work hard to keep our culture thriving,” said Trott.
Quantum Health consistently ranks in national and regional award lists including 50 Fastest-Growing Women-Owned/Led Companies in North America, FORTUNE Best Places to Work and Columbus Business First’s Best Places to Work. In January Quantum Health secured investment support from GE Ventures, the venture capital arm of GE, along with an investment group comprised of industry leaders.