Coloplast Selects TrackWise® Solution for Enhanced Customer Complaint Reporting
Holmdel, NJ Dec 16, 2010 – Sparta Systems, Inc., the maker of TrackWise quality management software and the market leader in enterprise quality and compliance management solutions, today announced that Coloplast, the leading global supplier of intimate healthcare products, has selected Sparta’s TrackWise Enterprise Quality Management Software (EQMS) to replace its customer complaint handling system.
Coloplast’s decision to phase out its existing Lotus Notes-based system was made following an extensive review of the needs of the business by a joint team from Coloplast and Sparta Systems. Additionally, Coloplast conducted an extensive review of the complaint handling products and solutions being used by leading medical equipment manufactures and life sciences companies, determining that the TrackWise solution possessed the industry-wide reputation for ease-of-use, configurability and ability to integrate with existing applications that would meet and exceed Coloplast’s demanding requirements.
“TrackWise software appears to be very straightforward to use,” said Per Larsen, IT project manager at Coloplast.” There should be a minimal learning curve for our complaints management teams and, therefore, we expect the resulting increase in efficiency to be immediate. The software platform is also extremely flexible and will integrate easily into our existing network and applications set-up.”
Coloplast will transfer its existing complaint management process to the TrackWise platform. Once fully deployed, almost 300 of the company’s customer care consultants will rely on the TrackWise solution for the logging and resolution of user complaints. The second stage will be to move validation documentation management and all controlled workflows into the TrackWise EQMS.
“At Coloplast we have a strong track record within quality and complaint handling, but we want to be even better,” said Larsen. “Efficient complaint management is a must-have. If a manufacturer is not able to show the handling of complaints properly it could lose its license to operate. The management, handling and rectification of a complaint is the first port of call for an auditor.”
Moving forward, Coloplast plans to migrate all of its quality management processes into the TrackWise platform, linking the company’s 30-office network to a centralized quality management software platform. Once completed, it is expected that TrackWise software will be used to monitor the quality management of all processes along the supply chain, from supplier contracts through to change management.
“Every department within Coloplast is audited at least once a year by an external party, more so if there is a quality complaint made,” said Yaniv Vardi, managing director, Sparta Systems Europe. “This is a major administrative task and one that leaves no margin for error. TrackWise software makes the compilation of the customer complaint reports simple, ensuring that all the required data is logged and reported when the auditors come calling.”
For more information, visit www.spartasystems.com.
Coloplast develops products and services that make life easier for people with very personal and private medical conditions. Working closely with the people who use our products, we create solutions that are sensitive to their special needs. We call this intimate healthcare. Our business includes ostomy care, urology and continence care and wound and skin care. We operate globally and employ more than 7,000 people.
About Sparta Systems
Sparta Systems, Inc. is the industry leader for global quality and compliance management systems. Its TrackWise product is a web-based software application used by quality, manufacturing, and regulatory affairs professionals to manage quality and compliance issues across the enterprise. The company has more than 14 years of experience and an extensive customer base in the life sciences and other highly regulated industries. Sparta Systems offers its customers a complete solution for global quality management needs, including the onsite support required throughout the project lifecycle. More information about Sparta Systems and TrackWise® can be found at www.spartasystems.com.